SealDIVE Inbox 中文版

Data Deletion Instructions — SealDIVE Inbox

Staff who signed in: you can delete what SealDIVE Inbox stored for you (your Facebook user ID and name, the connected Instagram account and Facebook Page, the encrypted access tokens, your sign-in sessions and your reply records) in any of these ways:

  1. In the Inbox: sign in at inbox.sealdiving.net, open Account and press Disconnect and delete my data. Deletion is immediate.
  2. In Facebook: go to Settings & privacy → Settings → Business integrations (or Apps and websites), select SealDIVE Inbox and press Remove. When we receive a valid deauthorization notification, we delete the stored data associated with that connection. If you also ask Facebook to delete your data, that Meta data-deletion request is processed separately: we delete the data and return a confirmation code and a link to this page, where you can check its status.
  3. By email: see below.

Everyone, including customers: to request deletion, email shawn-hu01@hotmail.com. Tell us whether your request concerns a staff login, an Instagram interaction or a Facebook interaction, and include enough information to locate the relevant data, such as your username or profile URL and the approximate interaction date. We may request limited additional information to verify that the data belongs to you. We complete verified deletion requests within 30 days and confirm by email. Do not send passwords or access tokens.

Ordinary customer message and comment text is retrieved from Meta when needed and is not kept by SealDIVE Inbox as a separate archive; content from our own internal test accounts is kept for at most 14 days. Deleting data held by SealDIVE Inbox does not delete messages or comments held by Instagram or Facebook; you can delete or unsend those in Instagram or Facebook.

資料刪除說明 — SealDIVE 客服收件匣

登入過的員工：可用下列任一方式，刪除 SealDIVE 客服收件匣為你保存的資料（Facebook 使用者 ID 與名稱、連結的 Instagram 帳號與粉絲專頁、加密的存取權杖、登入工作階段與你的回覆紀錄）：

  1. 在收件匣：登入 inbox.sealdiving.net，到「帳號」按「中斷連結並刪除我的資料」，立即刪除。
  2. 在 Facebook：到「設定和隱私 → 設定 → 商業整合」（或「應用程式和網站」），選「SealDIVE Inbox」按「移除」。 收到有效的取消授權通知後，我們會刪除該連結保存的資料。若你另外要求 Facebook 刪除資料，該 Meta 資料刪除請求會另外處理：刪除後回傳確認碼與本頁連結，可在本頁查詢狀態。
  3. 寄信：見下方。

所有人（包括客人）：請寄信到 shawn-hu01@hotmail.com，說明是員工登入、Instagram 互動或 Facebook 互動， 並提供足以找到資料的資訊（例如使用者名稱或個人檔案網址、大約的互動日期）。我們可能請你提供少量資訊以確認資料屬於你。核實後 30 天內完成刪除並回信確認。請勿寄送密碼或存取權杖。

一般客人訊息與留言文字在需要時才向 Meta 讀取，本收件匣不另存副本；我們自己的內部測試帳號內容最多保存 14 天。刪除本收件匣保存的資料，不會刪除 Instagram 或 Facebook 上的訊息與留言；那些請在 Instagram 或 Facebook 刪除或收回。